Privacy Policy

This Privacy Policy, as amended or otherwise changed from time to time (the "Privacy Policy" or “Policy”), explains the manner in which RoomReserve, Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7, 10145 (hereinafter "RoomReserve" or the “Company”) maintains and discloses user information obtained through its website https://roomreserve.net (the "Site"). The terms "we," "us," and "our" refer to the Company. By using the Site, you ("User") consent to the data practices prescribed in this Privacy Policy.

Your Personal Data is processed under this Privacy Policy and in accordance with applicable legislation, including the General Data Protection Regulation (2016/679) ("GDPR") and the applicable national data protection laws (“Data Protection Law”).

The Company acts as data controllers of your Personal Data.

On occasion, the Company may revise this Privacy Policy to reflect changes in the law, our personal data collection and use practices, the features on the Site, or advances in technology. If material changes are made to this Privacy Policy, the changes will be prominently posted on the Site.

What if I do not want to accept this Privacy Policy?

By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed as your acceptance of those changes.

In case you disclose any Personal Data regarding any third person (e.g. your employee, management board member, co-worker, contracting party, etc.) to us, you are obliged to refer them to this Policy.

What information does the Company collect?

We collect Personal Data and Anonymous Data, as described below.

We may collect Personal Data from you, such as:

first and last name
e-mail
phone number
address

If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.

Some information is collected automatically by our servers:

Our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol ("IP") address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data.
Like many online services, we use cookies to collect information. "Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing the website.
We retain information on your behalf, such as transactional data and other session data linked to your account.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

How does the Company use the information it collects?

In general, Personal Data you submit is necessary for contacting you in the context of the delivery of products or services and administering such products and services. Also, we use your Personal Data in the following ways:

Provide you with the requested services, such as processing and confirming your reservation, and communicating with you about services requested (e.g., pre-reservation or post booking customer support via various channels, like our Site, email, phone, social messaging apps(e.g. Whatsapp, Viber, Telegram), deal with special request, cancellations.
Conduct to provide you with information about our services on our Site or on other websites you may visit.
Protect the security of you and the Site
Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands
Maintain and improve the Site, tailor the user experience (including indicating/providing advertisements about products and services of RoomReserve or third parties that may be relevant to users or that users may be interested in), and for internal training

The Company does not sell user and/or Anonymous Data to any third party.

Customer Support

In case you need to contact our customer support, our support personnel will handle your contact information and the contents of your communication. Please do not share any sensitive data in your communication with our customer support. You can contact our customer support through various means. Depending on the means of communication you choose, we’ll process the following contact details: - Your IP address (chat support) - Phone number (phone support, SMS support) - Email (email support) - User ID of an instant messaging app (QR code, support through an instant messaging app). We keep a record of the contents of the support tickets to make sure that you receive quality service and to develop our products and services. If you contact us by calling our support number, please note that we also record the phone calls for the same purposes. The processing of your personal data in connection with your communication with our customer service is based on the service agreement between you and the Company as well as our legitimate interest to follow up on the quality of our customer service, to verify the actions taken based on your request and to develop our service in the future.

How does the Company share my Personal Data?

Travel suppliers including accommodation properties (e.g., the specific accommodation that you have requested us to reserve) and/or third party accommodation suppliers (e.g., Booking.com) who fulfill your travel reservations. These suppliers, acting as independent data controllers, may contact you as necessary to obtain additional information about you, facilitate your travel reservation including communicating with you prior to arrival about your upcoming stay, or respond to a review you may submit in accordance with their own independent privacy policies.
Third Party Service Providers who provide data processing services to us (for example web hosting), or who otherwise process personal data for purposes such as credit card and payment processing, business analytics, customer service, marketing, or distribution of surveys, to facilitate the delivery of online services and advertising tailored to your interests, and/or fraud prevention (which includes the use of Google reCAPTCHA subject to the Privacy Policy and Terms of Use). We may share on-way hashed information with third-party partners who may combine hashed information with other identifiers to facilitate the delivery of business analytics on advertising effectiveness. Our third party service providers will only process information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
Where Required or Permitted by Law - such as to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property, or safety of RoomReserve, our users, or others.
Business Reorganization - such as part of any sale, assignment or other transfer of our business, or transition of service to another provider. We will ask for your consent if required by applicable law.

This website uses cookies to improve your experience. Cookies are small pieces of information that store data about your visit. Some cookies are essential for the site to function properly, like remembering your login information. Other cookies help us personalize your experience, such as remembering your preferences and tailor the website to your needs. This means the site can remember things like your preferred language or login details. They might also use cookies with other anonymous data to recognize you across different devices, even if you're not logged in. This allows them to show you relevant information no matter how you access the site.

They also use some cookies to understand how you use the website, but without collecting any personal information. This includes things like how many times you see an ad (impression reporting), what kind of user you are (demographics), and what you're interested in (interest reporting). They might track things like your clicks and scrolls, but they won't record any private details you enter in forms. This information helps them improve the website and their services for you.

Our use of Functional Cookies and Non-Functional Cookies is subject to geographic implementation as detailed below.

EU/UK Site Visitors

For individuals that access our Site from within the European Union (“EU”) or the United Kingdom (“UK”) (“EU/UK Site Visitors”), we may use Functional Cookies on the Site.

We do not use Non-Functional Cookies on the Site that we offer within the EU or the UK.

Non-EU/UK Site Visitors

For individuals that access our Site from a jurisdiction outside of the EU and the UK (“Non-EU/UK Site Visitors”), we may use both Functional Cookies and Non-Functional Cookies on the Site. In addition, below we have provided information for Non-EU/UK Site Visitors specific to our use of Non-Functional Cookies on the Site that we offer outside of the EU and the UK.

Cross-Device Tracking

In addition to cookies, RoomReserve may link your browsing activity across different devices to show you more relevant ads and communications. This is called cross-device tracking and it uses anonymous information from your devices. If you don't want RoomReserve to do this, you can unsubscribe from their communications, such as their newsletter.

You can control how cookies are used on this website. This might require adjusting settings on each browser and device you use. It's important to note that currently, the website doesn't automatically respond to "Do Not Track" signals from your browser. However, they are required to follow local laws regarding privacy settings.

How long do we store your personal data?

We keep the data you have provided to us on your user account for the whole period of your customer relationship and as long as it is necessary with regard to the purposes of the processing described above.

What legal rights do you have in relation to your information?

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

You also have the right to lodge a complaint with a Data Protection Authority (“DPA”) if you think that your Personal Data is being processed incorrectly or your rights have been violated by the Company. The Estonian Data Protection Inspectorate is available at http://www.aki.ee/en.

No Fee Is Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Please note that in certain circumstances it may be still lawful for us to continue processing your information even where you have withdrawn your consent if one of the other legal bases is applicable.

How can you send requests regarding your information?

You can make a request regarding your information by emailing [email protected]. Unless you have made a corresponding request, we will retain your information for as long as your account has not been closed or as needed to provide you access to your account. If you wish to close your account, please contact support team via e-mail. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms.

Where do we store your Personal Data?

The information we collect is primarily stored on secure servers Germany and Ireland, Provider: Hetzner. We will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with this Privacy Policy and that any third parties that we share your information with are bound to employ similar organizational and technical measures to ensure your information's security.

What security precautions does the Company take to protect me?

We take the protection of your personal information seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information. However, despite all of our efforts, please note that no transmission over the Internet or method of electronic storage can not be guaranteed to be 100% secure.

Additional Considerations

A Special Note About Minors

Our Site is not directed to minors under the age of 18. Where required by applicable law, we may ask for certain information about children from parents or guardians to process a booking or provide other services. If you are a parent, and believe we may have inadvertently collected personal data from a minor, please notify us, and we will remove that personal data and unsubscribe that minor from any of our electronic marketing lists. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, unless prohibited by Travel Suppliers' policies.

Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms of Use

Please review the RoomReserve.net Terms of Use for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Use.

Contact Us

If you have any questions about our Privacy Policy as outlined above, please contact us at [email protected]